Returns and Refunds Policy

Our Commitment to Customer Satisfaction

Welcome to Stichex! We want you to have a delightful shopping experience, and our Returns and Refunds Policy is designed to ensure your satisfaction with every purchase. Please read the following guidelines carefully.

Returns

If you are not completely satisfied with your purchase, Stichex offers a hassle-free return policy within [X] days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

To initiate a return, follow these simple steps:

  1. Log in to your Stichex account.
  2. Go to the “Orders” section and select the order containing the item you want to return.
  3. Follow the prompts to generate a return request.

Once your return request is submitted, our team will review it and provide further instructions, including the return shipping address.

Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include:

  • Undergarments
  • Swimwear
  • Earrings

Please ensure you review product descriptions and sizing guides before making a purchase.

Refunds

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 3 business days.

Late or Missing Refunds

If you haven’t received your refund after the specified period, please check your bank account or contact your credit card company. If the issue persists, contact us at support@stichex.com.

Exchanges

Unfortunately, we do not offer direct exchanges. If you need a different size or item, please follow the return process and place a new order.

Return Shipping

Customers are responsible for the cost of return shipping, except in cases where the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service for returns to ensure your items are received.

Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, please contact us at support@stichex.com.

Thank you for choosing Stichex. We appreciate your trust in us and look forward to providing you with exceptional service.

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